By 2026, AI customer service platforms aren't about replacing agents but...

https://www.bookmark-zulu.win/in-2026-ai-customer-service-platforms-have-come-a-long-way-some-teams-hit-70

By 2026, AI customer service platforms aren't about replacing agents but helping them work smarter. Teams see up to 70% of repetitive tasks automated in just a week, cutting response times and letting reps focus on real issues