Massachusetts dispensary teams may hear Metrc, MassCIP, and the medical online system mentioned in the same onboarding meeting. They should not be treated as interchangeable services
The monthly software subscription is only one part of POS cost
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An audit trail connects a business event to the user, time, reason, and resulting record. For dispensaries, useful audit history can cover sales, refunds, discounts, inventory adjustments, permission changes, price edits, and administrative actions
An online menu is part of the store's operating record, not just a display of product names. Incorrect package size, potency, price, or availability can create confusion before a customer reaches checkout
Opening another dispensary creates an access problem as well as an inventory problem. Employees may need information from one store without permission to change another store's records
A failed cannabis delivery is not merely a missed stop. It may involve regulated inventory, customer identity verification, payment status, route records, and the secure return of product
A cannabis CRM can improve service and retention, but it also concentrates valuable customer information in one place
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An ecommerce oversell occurs when a customer orders inventory that is no longer truly available