Voice AI can slip up when it guesses answers before checking if they’re right....

https://shed-wiki.win/index.php/My_Callers_Claim_Another_Agent_Promised_a_Discount:_How_Should_the_Bot_Respond%3F

Voice AI can slip up when it guesses answers before checking if they’re right. A straightforward way to catch errors is using readbacks—like repeating order IDs aloud—so customers can confirm accuracy