Voice AI sometimes messes up answers because it misunderstands or guesses...

https://www.golf-bookmarks.win/voice-ai-can-sometimes-mix-up-details-like-reading-b3172-as-b3712-causing

Voice AI sometimes messes up answers because it misunderstands or guesses without checking. One way to catch errors before they reach customers is by using a "readback" step—like repeating order IDs back for confirmation