When harmful content hits your business online, the worst move is a reactive...

https://www.yankee-bookmarkings.win/a-rogue-review-or-social-media-jab-can-feel-like-a-crisis-but-reacting

When harmful content hits your business online, the worst move is a reactive one. Left unaddressed, negative posts create silent lost sales as potential customers click away without a word. Don't panic